Questions, answered.

You send us photos you already have, and our AI turns them into motion video with pans, transitions, and pacing built for marketing. There is no shoot, no crew, and no drone, so nothing gets scheduled on property.

Send your best existing shots of rooms, common areas, the exterior, pool, restaurant, and views, in the highest resolution you have. More angles give us more to work with, but even a solid handful is enough for a first video.

It adds cinematic camera movement, smooth transitions, and pacing to your stills, then assembles them into a finished clip in your chosen format. The result feels like footage even though it started as photographs.

It works from your actual photos, so what viewers see is your real rooms and spaces, just in motion. The goal is to show your property honestly and make it look its best, not to invent things that aren't there.

Videos are delivered by email within 48 hours of your order. If you booked a pack with several videos, they arrive together within that same window.

Yes. Every video is reviewed by a person before it reaches your inbox, so we catch anything that looks off and only send work we'd be comfortable putting our name on.

They check that the pacing feels right, the transitions are clean, your property looks accurate and appealing, and the format matches what you ordered. It's the quality step between the AI output and your delivery.

You can get vertical 9:16 clips at 15 seconds for social and ads like TikTok, Reels, and Meta, and horizontal 16:9 hero videos at 30 seconds for your website and OTA listings. You choose based on where you plan to post.

The output is cinematic and high definition, up to 4K. It's built to look at home on your website, in OTA listings, and in paid social.

Just send the photos and place your order, and we handle the rest. You don't need editing software, footage, or any technical setup on your end.

Yes, you can book a free 30-minute call to walk through your photos and figure out the right format. It's a no-pressure way to see what makes sense for your property before ordering.

A vertical social clip (15 seconds, 9:16) is $150 one-time, and a horizontal website hero video (30 seconds, 16:9) is $250 one-time. You pay per video, no subscription needed.

The price covers turning your existing photos into a finished, human-reviewed video in high definition up to 4K, delivered by email within 48 hours. There's no separate charge for the edit, the review, or delivery.

Yes. The Pilot pack is $360 (1 hero plus 1 social), Social Boost is $608 (3 social, 1 hero, plus music), and Full Property is $992 (3 hero, 3 social, music, and an extra format).

We work from the photos you already have, so there's no shoot, no crew, and no drone to pay for. The AI does the heavy lifting and a human reviews every video, which keeps the price at a fraction of a traditional production.

No. The price you see is one-time and final, with no setup fee and no per-revision charge. Optional add-ons like a second hook or custom music are listed clearly so you only pay for what you choose.

All prices are in US dollars (USD), for one-time packs and monthly plans alike. Payment goes through Stripe on the order page.

Yes. Basic is $550/month (4 social plus 1 hero), Growth is $1,500/month (10 social, 3 hero, variants, and music), and Pro is $3,500/month (22 social, 7 hero, and more). Annual billing gives you 2 months free.

An A/B variant with a second hook is $35, custom music is $15, and an extra format or reformat is $25. They're optional, so you can skip them if you don't need them.

Yes, the Enterprise/Group tier is a custom quote based on how many properties and videos you need. You can book a free 30-minute call to talk through it.

Both options exist, and you choose. The individual videos and packs (like the $150 social clip or the $360 Pilot pack) are one-time, and the monthly plans are for hotels that want a steady stream of videos.

The $250 hero video is a 30-second horizontal 16:9 piece for your website and OTA listings, and the $150 social clip is a 15-second vertical 9:16 piece for TikTok, Reels, and Meta ads. Both are made from your photos and reviewed by a person before delivery.

Yes, that's exactly what the $360 Pilot pack is for, one hero and one social so you can see the quality first. You can also order a single $150 social clip on its own.

Basic at $550 a month fits smaller properties well: you get 4 social clips and 1 hero video every month, enough to stay active on social and keep your listings fresh without a big commitment.

Growth at $1,500 a month gives you 10 social clips, 3 hero videos, plus variants and music, while Pro at $3,500 steps up to 22 social clips, 7 hero videos, and more. Growth suits a busy single property; Pro fits high-volume or multi-property needs.

Annual billing gives you 2 months free, so you pay for 10 months and get 12. On Basic that's roughly $1,100 saved over the year, and it scales up from there on the bigger plans.

Yes, Enterprise and Group is a custom quote built around how many properties and videos you need. Book the free 30-minute call and we'll put together numbers that match your portfolio.

Yes, you can switch to a higher plan when your needs grow. The simplest way is to book the free call or reach out, and we'll get you moved over.

The plans are built around a set number of videos each month, so I'd plan to use them within the month. If you're consistently not using them all, a smaller plan or one-time packs might fit you better, and we can talk it through on a call.

You can cancel your monthly plan; the easiest way is to book the free 30-minute call or contact us and we'll handle it. There's no long lock-in on the monthly plans.

Absolutely. You can start with one-time packs like the Pilot pack at $360 (1 hero plus 1 social) and move to a monthly plan later if the volume makes sense for you.

Pro at $3,500 a month covers 22 social clips, 7 hero videos, and more on a steady monthly cadence, which usually works out better than piecing together one-time orders if you're publishing that much regularly.

You can pay by card through Stripe on the order page, no sales process required. If you'd rather ask questions first, the free 30-minute call is there whenever you want it.

The Pilot pack is $360 and includes one 30-second website hero video plus one 15-second social clip. It's a good first order if you want to see both formats before committing to more.

Social Boost is $608 and bundles 3 social clips, 1 hero video, and custom music together, so it fits hotels that post to social often and want a steady set of ads. Buying separately, three clips plus one hero would run more, and the music add-on isn't included.

Full Property is $992 and includes 3 hero videos, 3 social clips, custom music, and an extra format, which covers your website, OTA listings, and social in one order. If you need fresh videos every month, a monthly plan makes more sense than reordering the pack.

Pick a one-time pack for a specific push like a website refresh, a seasonal promo, or a first test. Choose a monthly plan when you want a steady stream of new videos every month, since Basic starts at $550/month for 4 social clips and 1 hero.

The A/B variant is $35 and gives you a second version of a video with a different opening hook. It's useful when you want to test which intro gets more attention in your ads.

Yes, custom music is a $15 add-on per video. Note that Social Boost and Full Property already include music, so you'd only add it separately on packs or single videos that don't.

The extra format or reformat add-on is $25 and gives you the same video adapted to another aspect ratio, so a 16:9 hero can also work as a 9:16 clip. Full Property already includes an extra format in the pack.

No, the Pilot pack is a one-time order and you can come back for another pack, single videos, or a monthly plan whenever you're ready. Many hotels start with Pilot to see both formats, then scale up from there.

Yes, the packs bundle videos and extras for less than buying each item on its own, and Social Boost and Full Property fold in custom music too. Compare the pack total against the one-time prices for a social clip ($150) and hero video ($250) to see the difference for your order.

Vertical is a 9:16 clip built for phones and social feeds like TikTok, Reels, and Meta ads. Horizontal is a 16:9 hero video meant for your website and OTA listings like Booking.com or Expedia.

The vertical social clips run 15 seconds, and the horizontal website hero videos run 30 seconds. Those lengths fit how people actually watch on each surface.

Go with the vertical 9:16 clip. It fills the whole phone screen and matches the format Reels, TikTok, and Meta ads are designed around.

The 16:9 hero video is the right fit for a website header or a listing page. It sits well in a wide banner and gives you 30 seconds to show the property.

They are delivered in high definition, up to 4K. That holds up on a large website header and on a phone screen alike.

Yes. Some packs already include both formats, and you can add an extra format or a reformat for $25 if you need the other aspect ratio.

Yes, reformatting to another aspect ratio is a $25 add-on per video. It's the same footage re-cut to fit the new shape.

You get a standard MP4 video by email, ready to post or upload as is. If you need something specific for a particular channel, mention it when you order and we'll confirm what's possible.

For social feeds, yes. A 15-second vertical clip is built to grab attention fast, and if you want more room the 30-second hero video covers a fuller tour of the property.

Yes, 9:16 is the native full-screen ratio for both Stories and Reels, so the clip fills the frame without black bars or awkward cropping.

Yes. The A/B variant add-on is $35 and gives you a second hook on the same clip, so you can test which opening pulls better.

We deliver within 48 hours of receiving your photos and order details. Every video is reviewed by a human before it lands in your inbox.

After you order, we point you to a simple upload link where you drop in your existing photos. No shoot, no crew, no drone needed.

You get cinematic HD, up to 4K, delivered by email as ready-to-post files. Vertical clips are 9:16 at 15 seconds and hero videos are 16:9 at 30 seconds.

48 hours is our standard turnaround, and most orders arrive within that window. If your timing is tight, book the free 30-minute call and we'll talk through what's realistic.

Tell us what you'd like adjusted and we'll work with you to get it right. Reach out by replying to the delivery email so we have your notes in one place.

Once we have your photos and any notes, we handle the rest and email you the finished videos. You don't need to sit through a call or a shoot.

If something's off with the source photos, we'll reach out before delivery so the final videos match what you're after. It's better to sort it early than to redo it later.

Yes, an extra format or reformat is a $25 add-on, so one video can fit both your website and social. Just note it when you order.

Everything arrives by email within 48 hours, ready to download and post. There's no app to install or portal to log into.

They look cinematic and high definition, up to 4K, built from your real photos so the rooms, views, and finishes are genuinely yours. The motion is smooth and camera-like, so it reads as real footage rather than a slideshow.

The goal is that they notice a beautiful video of your hotel, not the method behind it. We use your actual photos and a human reviews every clip before delivery, so the result feels like real footage of your property.

Yes, every single video is reviewed by a human before it reaches your inbox. That review is where we catch anything that looks off and make sure it represents your hotel well.

It catches motion that feels unnatural, framing that misses the best part of a room, and anything that does not match how your property really looks. Nothing goes out until a person has signed off on it.

We deliver in high definition up to 4K, so it holds up on websites, big screens, and OTA listings. Final resolution depends on the source photos, and we work to get you the sharpest result your images allow.

The videos are built from the photos you send, so what appears is what you actually have. The human review is there specifically to make sure nothing misrepresents your property.

We work from your own photos, so the palette, mood, and look come straight from your property. Tell us your vibe when you order and the human reviewer keeps each video consistent with it.

Yes, custom music is available as a $15 add-on, and it comes included in the Social Boost, Full Property, Growth, and Pro packages. We choose tracks that fit the pace and feel of your property.

We add gentle, camera-like movement such as slow pans and pushes that make a room feel alive without looking gimmicky. A human checks that the motion flatters each shot rather than distracting from it.

Good source photos help, and we get the best result your images allow, delivering in high definition up to 4K. If a photo won't hold up, the human reviewer flags it rather than shipping something that looks rough.

Because they are built from your specific rooms, views, and details, each video is particular to your hotel rather than a stock template. The human review keeps the look tailored to your property instead of one-size-fits-all.

Every video in a package gets the same human review before delivery, so a Full Property set holds together in look and feel. Sharing your style preferences up front keeps the whole batch consistent.

For a single video, a handful of strong images of the space works, and more variety helps. If you want a full property set, share whatever you have across rooms, amenities, and exteriors, and we'll pick the best for each cut.

The higher the resolution, the better, since we deliver up to 4K. Sharp, well-lit, full-size images give us the most to work with, and we review every video by hand before it reaches you.

Yes, recent phone photos are usually great since modern cameras shoot at high resolution. Just send the originals rather than screenshots or heavily compressed versions from chat apps.

Not at all. Most hotels send us their existing photos, the same ones on their website or Booking listing, and we turn those into video. No shoot or crew needed on your end.

Yes, please only send photos you own or have permission to use, like your own property shots. That keeps everything clean for using the finished videos in your ads and listings.

Clean, well-lit shots with clear rooms, amenities, or views work best, and a bit of variety gives us more to build with. Sharp originals beat dark or cluttered images every time.

Absolutely, those are a perfect starting point. Send us the highest-resolution versions you have, and we'll shape them into social clips or hero videos.

Both help us tell a fuller story, from the lobby and rooms to the pool, restaurant, and facade. The more angles of the property you share, the more variety we can bring to the edit.

They can, though sharper and higher-resolution images always give a cleaner result. If some shots are too small or blurry, we'll work with the stronger ones and flag anything that won't hold up.

The finished videos are yours to keep and use for your hotel's marketing. There are no recurring license fees or expiration dates on what we deliver.

You can use them for both organic posts and paid ads. The vertical 9:16 clips are made specifically for social and ads on TikTok, Reels, and Meta.

Yes, OTA listings like Booking.com and Expedia are one of the main uses. The horizontal 16:9 hero videos are sized for websites and OTA listings.

Absolutely, website hero videos and direct-booking pages are core use cases. The 30 second horizontal format is built for exactly that.

The videos are built from the photos you provide, so the imagery is your property to begin with. Just make sure you have the rights to the source photos you send us.

We handle the music so it's cleared for the marketing uses your videos are made for, like social, ads, and your website. Custom music is available as a $15 add-on if you want a specific track feel.

You can reuse your videos as much as you want across seasons, events, and promos. There's no per-use or per-campaign limit on what we deliver.

The delivered files are yours, so you're free to keep using them with whoever you work with next. If you need a different cut or size, the extra format or reformat add-on is $25.

Each video is built from your own property's photos, so the footage is specific to your hotel and not shared with anyone else. Every one is reviewed by a human before it goes out.

Yes, the 16:9 hero video is built exactly for that, a 30-second high definition loop for your website's main banner. It plays well behind or above your booking widget without a heavy shoot.

They can, since many OTAs now accept short property videos alongside your photos. The 15-second social clips and the 30-second hero both fit those listing slots depending on each site's specs.

Go with the 9:16 social clips at 15 seconds, they're made for Reels, TikTok, and Meta placements. You can add an A/B variant for $35 to test a second hook.

Yes, the 30-second hero is a natural fit at the top of a direct-booking page to show the property before someone picks dates. It's the same file you can reuse on your homepage.

You can link to a video or use it as a thumbnail in your email, since most inboxes prefer a clickable preview over an embedded player. The short social clips tend to work best for that.

That's a common use, a short social clip built around a seasonal or event promo like New Year's or a holiday weekend. Since your existing photos are the source, we can turn one around within 48 hours.

Use the vertical 15-second clips for Reels, Stories, TikTok, and paid social, and the horizontal 30-second hero on your website and OTA listings. The Pilot pack at $360 gives you one of each to cover both.

Yes, these are your videos to use across those places, though the vertical and horizontal formats suit different spots. If you need a clip resized for another placement, the extra format add-on is $25.

They do, a short clip or hero video works well to promote event and meeting spaces using photos you already have. For a fuller set, the Full Property pack at $992 includes three hero and three social videos.

Owners most often use them as the website hero and on direct-booking pages, plus paid social to drive traffic back to those pages. Pick the format to the placement, vertical for social, horizontal for web and OTAs.

You pay on the order page through Stripe, which handles the checkout securely. If you'd rather talk it through first, you can book a free 30-minute call.

Payments run through Stripe, so the major credit and debit cards it supports all work. You enter your card details directly on Stripe's secure checkout, not with us.

Yes. Stripe emails a receipt automatically after payment, and we can send an itemized invoice for your records if you need one for accounting.

Both options exist. The single packages like the $150 social clip or $250 hero video are one-time charges, while the monthly plans ($550 Basic, $1500 Growth, $3500 Pro) bill every month until you stop.

The listed prices are in USD before any tax that may apply based on your location. Stripe calculates and shows applicable taxes at checkout, and they appear on your receipt.

Every video is reviewed by a human before it reaches you, and if something is off we'll work with you to make it right. Tell us what needs to change and we'll sort it out.

Reach out and we'll look at your specific order together. Since each video passes human review before delivery, most concerns get resolved by adjusting the video rather than needing a refund.

Yes. Annual billing on any monthly plan gives you two months free, so you pay for ten months and get twelve.

Monthly plans bill each month, and you can reach out to stop future billing before your next cycle. For the exact timing on your plan, book a quick call and we'll walk you through it.

Before opening a chargeback with your bank, email us and we'll pull up the order and clear it up faster. Every charge ties to a specific order with a Stripe receipt, so it's usually quick to trace.

Pick the video or pack you want on the order page and pay by Stripe, or book a free 30-minute call first if you'd rather talk it through. Once you're in, you send us your existing photos and we take it from there.

Just your existing hotel photos and a few notes on what you want to feature, like a room type, the pool, or a seasonal promo. We handle the rest and email your videos within 48 hours.

Every video is reviewed by a human before it goes out, and we email you the finished files within 48 hours of getting your photos. If you need an update in the meantime, just reply to your order email and we'll tell you where things stand.

Yes, you can order another social clip ($150) or hero video ($250) any time from the order page. If you find yourself doing this often, a monthly plan usually works out cheaper per video.

Yes, you can order for as many properties as you like, and each one gets its own set of videos from its own photos. If you're managing a group, the Enterprise/Group option is a custom quote, so a quick call is the easiest way to size it up.

Yes, whoever handles your marketing can place the order and send the photos, and we'll deliver the videos by email. For agencies running several hotels, the Enterprise/Group custom quote is usually the right fit.

If your videos aren't finished yet, reply to your order email with the change and we'll do our best to work it in before delivery. Once something is already produced, a reformat or extra format is a $25 add-on.

One-time prices (like $150 per social clip or $250 per hero) are best when you need something once, while monthly plans starting at $550 give you a set number of videos each month at a lower price per video. Annual billing on a plan gives you two months free.

Video tends to hold attention longer than a still photo on social feeds and OTA listings, so it can lift clicks and inquiries, but the honest answer is that results depend on your rooms, rates, and offer. We do not promise a specific booking number, we give you videos good enough to compete for attention.

A short hero or social clip can make your listing feel more alive next to photo-only competitors, which often helps with time-on-listing and clicks. We can not guarantee a set conversion increase since OTA ranking and pricing are outside our control, so treat video as one lever among several.

A hero video on your own website or a direct-booking page gives guests a reason to book with you directly, which is where video tends to pay off most. It works best paired with a clear offer and an easy booking button, not on its own.

Track the numbers you already have, like direct-booking conversion rate, OTA listing clicks, or ad cost per booking, before and after you add the video. Since prices are one-time or flat monthly, the math is simply extra bookings times your average room revenue against what you paid.

No, and we would rather be straight with you than promise a number we can not control. What we can commit to is cinematic HD video delivered in 48 hours and reviewed by a human, so the quality itself is not the variable.

They do different jobs: 15-second vertical clips are built to stop the scroll on TikTok, Reels, and Meta ads, while the 30-second horizontal hero is built to sell once someone is already on your site or listing. Most hotels see the best results using both, which is why the packs mix them.

Good photos and video answer different guest questions: photos show the room, video shows the feeling of being there and the flow of the property. If your listing and site are already photo-strong, video is usually the next thing that moves the needle rather than a replacement.

You will typically see engagement signals like views, watch time, and clicks within days of posting or adding the video to a listing, since those are immediate. Actual booking impact takes longer and depends on your booking window, so give it a full cycle before judging.

It can be worth it at any size, and the one-time Pilot pack at $360 lets a small property test a hero plus a social clip without committing to a monthly plan. Start small, watch your own numbers, and scale up only if the video is earning its keep.

It's built and run by Walabi, a team that makes its own automation software. Hotelvideo.ai is our product for turning hotel photos into marketing videos, and every video gets reviewed by a real person before it reaches you.

We work with hotels in the US, the Netherlands, and Mexico, and we've delivered for 50+ properties across Amsterdam, the US, Canada, and Cancún. Everything runs remotely, so your photos come to us by email and the finished videos go back the same way.

We work across the US, Netherlands, and Mexico, so English and Spanish are no problem. Just reach out in whichever you're comfortable with and we'll keep it that way.

You can book a free 30-minute call right from the order page, or send us a note and we'll get back to you. There's a human on the other end, not a bot.

Yes, there's a free 30-minute call you can book from the order page. It's a good way to walk through your photos and figure out which format fits before you commit to anything.

We use your photos only to make the videos you ordered, nothing else. If you have specific questions about how your images are handled, ask us on the call and we'll walk you through it.

Walabi is the small team behind hotelvideo.ai, and the same people who build the product handle your videos and your questions. That's why every video is reviewed by hand before delivery.

Payment goes through Stripe on the order page, and your videos come back by email within 48 hours. If anything needs a second look, you can reach us directly or book a quick call.